Interactive Voice Response (IVR)
LiquidSpoke offers effective voice-based customer contact applications across a wide range of service models. Interactive Voice Response (IVR) is the most popular of these applications, but our product portfolio includes a complete list of solutions. By combining leading-edge technologies and emerging standards, we support our clients' web-based systems and provide integration for multi-channel customer service.
Our custom applications are developed in a collaborative manner - close cooperation with our clients enables us to better understand their unique needs and to provide hosted and premise-based solutions to fit those needs. As a partner, LiquidSpoke offers the level of support necessary to deliver superior customer service using the latest technology solutions and without significant capital expenditures or specialized staff on your part.
We offer complete IVR solutions, including professional services such as program design and application development, systems and web integration and a full range of existing industry applications. Together, these become a resource for our clients, and an offering unmatched by any competitor. We focus on the emerging "anywhere, anytime" customer service environment - whether that's multi-channel support or complete web integration.