LiquidPop
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"Your team has been terrific to work with on the custom application integration initiative to interface the IP Telephony system into our patient care database. Over the past few years, your attention to detail and understanding of how our business operates has been refreshing and we appreciate the hard work. The LiquidPop application works great and we look forward to a long prosperous relationship with your company.." |
LiquidPop is a useful tool for sales reps, call center agents and supervisors that make outbound calls and receive inbound calls. LiquidPop is a form of CTI - computer telephony integration. This refers to any technology that enables a computer and a telephone to work together. CTI includes a large number of IP Telephony tools. LiquidPop is especially useful when inbound/outbound call blending is being used.
When the call is routed, LiquidPop is activated. The screen pop creates a live data link between the company database and the incoming call. Key information from the call is immediately captured within the database. The caller ID of the incoming call is compared to those stored in the lead management CRM/ERP systems, and the information stored on the incoming call is displayed on screen for the answering sales rep. If there are no records available within the data base a blank screen is displayed. The user can record more contact information and notes on the phone call directly into the screen pop and those changes are saved within the application.
Key Features:
- Presents custom data to users
- Integrates with most any database
- Quick customization and deployment
- Provide users with real-time information
- Improves decision making ability
