LiquidSpoke offers an infrastructure management service that helps enterprises manage critical data and network infrastructures from a single web based console. Infrastructure availability, reliability and performance are therefore, fundamental to business success. Not only is the right IT infrastructure important but also its efficient management.
IT must also count towards your fiscal integrity. The challenges are many:
- You have to right-locate the IT infrastructure management
- The infrastructure management services have to meet your desired availability, reliability and security standards
- You have to derive the optimal performance from your IT infrastructure
- The team has to have the right infrastructure domain skills and the attitude to serve
LiquidSpoke can help you manage your complex IT infrastructure by providing the right skills and processes based on ITIL framework to reliably deliver availability and performance of your secure infrastructure. We offer you a very flexible model to help you manage offshore as much of your IT infrastructure management services as you desire. We will customize the offering that makes the best sense to you.
Our approach starts with an understanding of your requirement and portfolio analysis. We then study the inter-operability of your processes and LiquidSpoke processes, and constantly strive to improve efficiency and productivity, increase customer satisfaction and bring cost benefits to you.
LiquidSpoke identifies the team with the right skills and experience to bring to you world class support services for your mission critical IT infrastructure.
- Reduced cost of operation
- Remote monitoring and management services
- Highly skilled staff
- Reliable and highly available infrastructure
- 24x7 monitoring
- Real-time monitoring and management with timely escalations
- Better support - Provide the reports and analysis
- Improved end-user satisfaction through higher level of skills
- Availability and performance trends
- End-user feedback on QoS
- Infrastructure performance and availability improvement methods
- Single Source
- For application development and IT infrastructure management
LiquidCare Response Center (LRC)
The LiquidCare Response Center is a practice that focuses on delivering flexible end-to-end services such as Infrastructure Monitoring, End user network management, 1st and 2nd level Application Support, Alert & Request handling, Incident Management and Problem Management for mission-critical data infrastructures. These services provide detailed insight into the data and network infrastructure framework. This detailed visibility helps customers to consolidate infrastructure management, plan for upgrades, and perform capacity planning. The focus is to maximize the performance, availability and flexibility of the data and network infrastructure in a production environment.
LiquidCare Response Center (LRC) is a Service Level Management platform that provides scalable, resilient, and reliable infrastructure monitoring & support capabilities to proactively manage the customers IT infrastructure and critical business services.
LRC services help in accelerating the deployment of tools and increase the return on investment by leveraging LiquidSpoke infrastructure, operations and expertise. The service enables customers to focus on critical IT and business initiatives rather than day-to-day network administration, and streamline your infrastructure management processes.