A global media services company was looking for an integrated solution to not only implement for themselves, but to extend to all of their portfolio companies. The company wanted to be the "beachhead" for an integrated IP Telephony and contact center solution which would work over a high speed data infrastructure. The company had been using a sixteen year old legacy provider and needed to reduce costs and centralize management of the applications globally. Our client engaged LiquidSpoke to design, build, implement and provide ongoing support for this integrated solution that would be rolled out worldwide.
In addition to the initial solution design, build and implementation, our team continues to support the application using a resource manager that is located at the company's headquarters location.
Technologies & Techniques
- IP Telephony
- Contact Center
- Staff Augmentation
- Managed Support
An independent game development studio relocating its headquarters facility needed to implement an IP Telephony application. For this firm, every decision and every investment is focused on gaining a competitive edge. Widely disperse workforce meant high costs and inefficiency to collaborate quickly. After months of discovery and research, the firm decided to call on LiquidSpoke to help them design and implement a solution which would allow for the continued growth of the firm. The new IP Telephony solution helps work groups enhance their productivity and facilitates communications in the development and manufacturing processes of a wide range of development and gaming products.
Some of the results included: Higher level of customer satisfaction, increased productivity and collaboration for mobile workers, investment protection, better visibility and control into the telephony application and simplified management of the system.
Technologies & Techniques
- IP Telephony
- Technology Consulting
- Data Infrastructure Professional Services
A music services company was facing intense market pressures and needed to improve enterprise collaboration, get products to market faster and do more with less. At the time, the company's technology was a mix of disparate telephony systems, processes and support. As a result, change orders often took weeks, not days and the company was almost completely vendor dependant for all system programming. The company decided to transition to the next generation of telephony platforms and called on LiquidSpoke to help.
Our team quickly assessed the situation and designed a plan for integrating into the existing legacy system which was at the headquarters location. This would allow us to keep consistency in the way users were accustomed to dialing across sites. Then, we moved quickly to get all the remote sites cutover to the new system while centralizing all the unified messaging and voicemail applications. This stage was important as we could train the company on how to improve change management and learn the new system management before implementing the solution at the main office for all the users. Lastly, we implemented the headquarters location tying all the sites together and increasing the visibility and control back into the environment. Our teams worked effortlessly alongside the company to make sure all users were properly trained on the new system. We continue to provide health checks to the company on a quarterly basis to ensure the solutions lifecycle effectiveness.
Technologies & Techniques
- IP Telephony
- Technology Consulting
- Strategy
- Data Infrastructure Professional Services
An investment services firm was looking for an integrated solution to not only implement for themselves, but to extend to all of their portfolio companies. The firm wanted to be the "beachhead" for an integrated IP Telephony and CRM solution which would work over a high speed data infrastructure. The company was using Salesforce.com and wanted to implement an IP Telephony solution that could easily integrate into their CRM solution to maximize productivity and increase functionality. Our client engaged LiquidSpoke to design, build and implement this integrated solution that would work for the investment firm and all of their portfolio partners.
In addition to the initial solution design, build and implementation, our team continues to work with all the investment firm's portfolio partners and has delivered the same type repeatable services to those companies as well. In all, LiquidSpoke was able to deliver an integrated solution allowing the client to confidently recommend and stay ahead of the competition with advanced solutions that work for them and their partners.
Technologies & Techniques
- Salesforce.com
- CRM
- Data Architecture and Design
- Voice over IP application
