Live Remote Assistance
Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
How to Get Support:
You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.
How It Works:
|Step 1:||Complete the fields and click the button to proceed.|
|Step 2:||You are prompted to download a small virus-free plug-in which will connect you to a member of our support team.|
|Step 3:||Your support representative will chat with you online to obtain the details of the problem.|
|Step 4:||With your permission, your support representative can view your screen and share control of your mouse and keyboard.|
|Step 5:||You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.|